Our approach

We deliver part-time and contract support in operations management and business administration; helping small and medium businesses run smarter and scale faster. As a trusted partner, we assist you with process improvement, operations management and business administration, without the cost of a full-time hire.

Our approach focuses on removing inefficiencies and implementing smarter workflows, processes, and systems. From optimising your CRM to integrating the right tools, we keep everything running smoothly.

Let us help you streamline your operations so you can get back to growing your business.

Our services

  • Black and white photo of a woman wearing headphones, using a telephone and working on a vintage switchboard.

    Virtual Operations Management

    Providing expert management of your day-to-day business operations to help you stay organised and on target.

  • A person is drawing a flowchart on a white sheet of paper with a black marker. The flowchart contains connected rectangles with some text and symbols. There is a metal ruler and some color swatches on the wooden table.

    Process & Systems Improvement

    We streamline the way you work by simplifying workflows, processes, and systems to drive greater efficiency.

  • Open drawer with index cards inside, surrounded by filing cabinets.

    People & Compliance

    HR, Recruitment, and Health & Safety support; so you can prioritise achieving your goals.

  • A white desk with a partial computer keyboard, a pair of eyeglasses, two pens, and a notebook with lined pages.

    Business Support & Administration

    Providing admin and project support, managing documents, scheduling, and coordination; so nothing falls through the cracks.

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Our team

  • A smiling woman with reddish-brown hair tied back, wearing a navy blue sleeveless top and a delicate necklace, standing in front of a modern building with horizontal metallic panels.

    Esther Heus

    I specialise in operations management, Health & Safety, HR, Recruitment and process improvement; I thrive on finding practical solutions that keep businesses efficient and positioned for long-term growth and success.

  • Close-up view of palm tree fronds against a neutral sky background.

    Anna Noble

    I specialise in day-to-day operations, office management, and event planning; combining strong organisational skills with attention to detail to keep businesses on track and running smoothly.

  • An office workspace with black office chairs, computer monitors, and a green living wall on the right side, with a metallic duct running overhead.

    Contractors

    We partner with a network of trusted contractors to provide additional expertise when required; ensuring we can deliver the right skills for every project without compromising quality.

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Prefer to meet face-to-face?

We are based on Auckland’s North Shore. Although we offer predominantly virtual services, if you’re local to Auckland and you prefer in-person contact, we can come to you.

“Esther was contracted to assist in the development and introduction of a range of policies and procedures relating to various employment matters. She has been quietly efficient, fast, and thorough in her work. Esther listens and is not afraid to change her thinking to meet the needs of the organisation. I have no hesitation in recommending her service..”

— ALLAN WENDELBORN, CLIENT

Unlock your Business potential with TPG

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